Key Press through during prompt announcement in IVR

One of the most irritating aspect of IVR ( Interactive Voice Response) System is having to listen to the complete prompt before making a choice. While this is essential for first time dialer to the IVR system, it is really irritating and time consuming for regular callers who already know the options. So, many IVR systems give an option to press option Keys during the announcement is going on. While using speech enabled IVR where commands are entered through voice, the same procedure is followed.

So a good IVR System should be intelligent enough to recognise the first time caller and frequent caller by capturing and storing Caller ID. This may be useful specially in customer support IVR provided in Telecom companies. It may increase usability of IVR to some extent. Also, there are many IVR applications where entering data by DTMF is much faster, accurate and desirable.

Key Press through during prompt announcement in IVR