Recently, I have started getting mails about asking open source IVR as well as its availability for free, download-able from internet! Most of the people who have asked me about “‘Open Source IVR” have heard about Asterisk. Before going into the details about Asterisk, being open source IVR, I would like to clarify few things about IVR ( Interactive Voice Response) System.
IVR system consists of four components, one can say. They are :-
1. CTI ( Computer Telephony) board
2. Call Flow development as per requirement
3. Voice prompts, TTS ( Text To Speech) Engine and ASR (Automatic Speech Recognition) Engine
4. Host PC or Server for #1 through #3 above.
Open Source IVR ?
IVR system consists of four components, one can say. They are :-
1. CTI ( Computer Telephony) board
2. Call Flow development as per requirement
3. Voice prompts, TTS ( Text To Speech) Engine and ASR (Automatic Speech Recognition) Engine
4. Host PC or Server for #1 through #3 above.
Open Source IVR ?
