IVR Application in mission critical operation

The other day, I was discussing with Jarek of Ositron, my good friend from Poland, and he informed me about very interesting IVR application to be used in mining industry! Basically it is a simple outbound IVR application, but it can be very useful in automatic monitoring of miners working underground and alert.
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IVR Application in mission critical operation

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Importance of script writing in IVR system

Without proper scripts used in IVR menus and in information, IVR will not be usable at all, even by expert IVR users! It will be very frustrating for users and all the great technologies used to design and develop IVR system will completely go waste!

Importance of script writing in IVR system

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