In India, not many courier companies have tracking system on IVR ( Interactive Voice Response) system, though almost everyone has web-based online tracking system. Majority of the courier companies have their offices or franchisees in many smaller cities for larger coverage as well as networks in India. Most websites of the courier companies list the phone numbers of these offices for local tracking of the shipments.
Recently, I have observed that, few employees are almost busy all the time answering telephone calls in these offices and tracking the shipment according to the consignment number. On top of that, these employees majorly check the status manually on their computer and inform status of the shipment to the caller.
Read more :
Hosted IVR based Shipment Tracking System
Recently, I have observed that, few employees are almost busy all the time answering telephone calls in these offices and tracking the shipment according to the consignment number. On top of that, these employees majorly check the status manually on their computer and inform status of the shipment to the caller.
Read more :
Hosted IVR based Shipment Tracking System
