Importance of script writing in IVR system

Without proper scripts used in IVR menus and in information, IVR will not be usable at all, even by expert IVR users! It will be very frustrating for users and all the great technologies used to design and develop IVR system will completely go waste!

Importance of script writing in IVR system

Read Complete Post...

Bulk Voice Calling

Bulk Voice Calling is broadcasting of pre-recorded voice message to many telephone numbers simultaneously or sequentially. It is voice or IVR version of SMS ( Short Message Service) broadcasting which is now a days widely used for various purposes. Bulk voice calling is also known as call blast, voice broadcasting, Automated Voice Campaigns, Voice SMS etc.
More :
Bulk Voice Calling

Read Complete Post...

Open Source IVR ?

Recently, I have started getting mails about asking open source IVR as well as its availability for free, download-able from internet! Most of the people who have asked me about “‘Open Source IVR” have heard about Asterisk. Before going into the details about Asterisk, being open source IVR, I would like to clarify few things about IVR ( Interactive Voice Response) System.

IVR system consists of four components, one can say. They are :-

1. CTI ( Computer Telephony) board
2. Call Flow development as per requirement
3. Voice prompts, TTS ( Text To Speech) Engine and ASR (Automatic Speech Recognition) Engine
4. Host PC or Server for #1 through #3 above.

Open Source IVR ?

Read Complete Post...

IVR for Travel Agents

Most probably, travel agents, specially the ones who provides services like hotel reservations online, must be one of those who use telephone for most of their business activities. Though the big travel portals or travel companies have call centers which operate 24 hours a day for handling right from inquiry to ticket booking as well as hotel reservation. But there are many small and medium travel agents which have good web presence, but can not afford to have a call center, or can not operate office 24 hours a day.

But with implementation of simple IVR ( Interactive Voice Response) system along with voice mail system (VMS), travel agents can easily operate 24 hours a day and increase their revenue.

IVR for Travel Agents

Read Complete Post...

CRBT and Mobile Number portability

CRBT ( Caller Ring Back Tone) has been very successful in Mobile VAS (Value Added Service) industry ( specially in India, where it is said to generate almost 60% of the total revenue). There has been few discussions how CRBT will work when MNP ( Mobile Number Portability) is implemented in India. There has been few deadlines to implement MNP in India which were extended and now we have anew deadline of 31st October 2010 for its implementation.

CRBT and Mobile Number portability

Read Complete Post...

Smartphone and IVR

In mobile world, we often hear about ‘Smart Phone’ . Now what is a smart phone ? As per Wikipedia definition :-

A smartphone is a mobile phone that offers more advanced computing ability and connectivity than a contemporary basic ‘feature phone’. Smartphones and feature phones may be thought of as handheld computers integrated within a mobile telephone
Smartphone and IVR

Read Complete Post...

How to port your IVR C++ code from Dialogic Boards to Donjin Boards

One of the advantages of using Donjin boards is easy portability of C++ codes written for Dialogic boards to Donjin boards! It should not take more than one hour for porting C++ codes from Dialogic boards to Donjin boards. Though, recently introduced KeyGoe series of products from Donjin has totally different API than of Dialogic, but its TDMA CTI boards like DN300, DN600 etc. uses ’similar’ API as that of Dialogic boards!

How to port your IVR C++ code from Dialogic Boards to Donjin Boards

Read Complete Post...