I am closing this blog. I have started a new blog with my own name. You are all welcoem to visit. Its http://www.ivrsworld.comor click here.
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Tuesday, August 26, 2008
Thursday, August 21, 2008
WHY AND WHERE IVRS IS REQUIRED AND USED
IVRS can be directly compared with a website! So many people aptly say IVRS to be a Voice Portal. It does not compete with website, rather it complements the website. The way any organization has an website, it must have one IVRS too.
Wednesday, August 20, 2008
USABILITY GUIDELINES OF IVR SYSTEMS
Fact is, an IVR is a technical interface to humans, just like a web site is. And just like many web sites, it was probably built and programmed by some engineers without a lot of direction from Marketing or Customer Service. There’s really no reason at all why the folks optimizing the web site should not also optimize the phone system too - especially if they do a good job with the web site in terms of usability! Here are the guidelines for optimizing usability:
Tuesday, August 19, 2008
FREQUENTLY OVERLOOKED PROBLEMS IN IVR APPLICATIONS
These are many small, but important design problems one often tends to overlook. I have tried to list them all. Kindly send me feedback if you have encountered any such problems. In a DTMF Based Menu Following are the frequently overlooked problems :-
Monday, August 18, 2008
REQUIREMENT OF USABILITY IN IVRS
So, you thought IVRS is some Computer Telephony Integration Hardware and a piece of Software, installed and running 24 hours a day on a Personal Computer to play recorded voice as soon as a caller calls the IVRS Number?
Saturday, August 16, 2008
Building An IVRS Application
The most essential requirement of an IVRS is that it has to work 24 hours a day, 364 days a year! It is not an application like your MS Word or Outlook Express that you run them when you need! Also IVRS does not have any User Interface. The reason for not having User Interface is obvious! It interacts with human through voice and telephone instrument keypad. (These are actually DTMF Digits. I will explain about DTMF, Pulse dialing in another post.) So, a typical IVRS application does not require to be executed manually, it starts as a service in Windows Operating System as soon as it boots up. ( Or same way in Linux)
Thursday, August 14, 2008
What is IVRS ?
So you have made call to some one and you get too hear some other voice (pleasant, sweet and female! Or a stony, emotionless, monologue by your ‘someone’, “I am not here, please leave your message after the beep. Thank you.”) asking you to leave a message! Surprised to hear such a pleasant voice? (Are you stumped and look for piece of paper and a pen and then go crazy how the hell you are going to leave your message after the BEEP?) What were you expecting your lovers trademark Hello? Well that was a kind of IVRS – Interactive Voice Response System.
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